Incorporating technology in veterinary practice is no longer optional—it’s essential. However, experienced practice owners and managers with established methods and preferences can find integrating artificial intelligence (AI) tools and other technological advancements unnecessary or intimidating. This hesitation often arises from not knowing how these tools can enhance a clinic’s efficiency, accuracy, and overall satisfaction for clients, patients, and staff.
Now sit, stay, and read on. Find out why and how you should embrace new technology in practice. Don’t be scared—it won’t bite. I promise!
Why AI? 5 Reasons to make time for tech
1. Greater efficiency and time management
One of the primary benefits of AI tools is their ability to streamline recurring tasks and help users manage their time. For instance, using AI note-taking tools to write SOAP notes or record meeting notes can drastically reduce the time spent on administrative tasks, freeing up more time for direct client and patient interactions. This efficiency also extends to managing callback notes and expediting client communications, allowing for quicker responses and improved client service.
2. Increased accuracy
AI tools improve accuracy in various aspects of veterinary practice. Whether analyzing X-rays, interpreting cytology results, or recording your SOAP notes, AI can help provide more precise diagnostics and reduce human error. However, while AI can indeed be a powerful partner, it’s not infallible. Any AI-generated results or content requires careful review to ensure AI acts as a complement to, not a replacement for, your judgment and expertise.
3. Strengthened client and patient relationships
By automating routine tasks, you and your team can engage more with clients and patients. Building strong relationships and providing personalized care are crucial for client loyalty and satisfaction. These connections can also improve associate retention, because they can enjoy the intrinsic rewards of supporting the pet-owner bond. AI tools can enhance these interactions by allowing the veterinarian or team member to focus on the patient and client, rather than a chart or computer screen.
4. More mentoring and teaching opportunities
The extra time you or your colleagues have after being freed up from administrative tasks can be devoted to onboarding new employees, mentoring new graduates, or facilitating in-house training opportunities for the staff. Investing in your team’s growth and development shows you are committed to helping them realize their full potential.
5. Greater profits through time management
Efficient time management directly impacts your practice’s profitability. By using AI tools to handle routine tasks and streamline workflows, you can increase overall productivity and reduce overhead costs, ultimately driving higher profits.
Rollover! 5 Ways to love new technology
So, you think the benefits sound great, but you still worry about learning the new technology before it becomes obsolete. Use these tips to help you learn the tricks of tech.
1. Leverage your new graduate veterinarians and tech-savvy team members
Empower your newest associates—and get personalized coaching—by asking younger, tech-savvy team members for their technology insights and recommendations. Chances are, they’ll be excited to share their knowledge and will provide helpful ideas on effectively integrating AI-powered tools into the practice.
2. Take advantage of training opportunities
Let go of your fixed mindset about technology and embrace your inner student. Remember, learning is not “over” or linear, but it does require intentional effort. Look for workshops, webinars, and tutorials to get you up to speed with your practice’s current technologies. Then, you’ll start in your comfort zone, and branching out to explore new apps and tools that your team recommends will be easier.
3. Find free trials
Before committing to a new AI technology, use free trials and user demos to determine its suitability for your practice. With a hands-on approach, you can evaluate the tool’s functionality in real scenarios, assess user comfort and confidence, and determine how well it integrates with your existing systems and workflow.
4. Stay updated on industry news
Keeping up with technology is almost impossible, but following industry news through online publications, journals, and conferences can keep you informed about emerging technologies and applications. Visiting conference exhibit halls and participating in product demos provides first-hand experience with new products and tools, allowing you to explore their potential benefits while building your confidence and technological savvy.
5. Foster an innovative practice culture
Set a positive example for your team by embracing change, possibility, and new ideas. Embody the idea of lifelong learning and continuous improvement by publicly sharing your interest in understanding and applying new technologies. When you show openness, vulnerability, and curiosity, you are fostering a safe environment for others to learn, explore, and innovate without fear of judgment or failure. This can help your practice stay competitive and ensure your team is appropriately leveraging technology.
Technology may never feel like second nature for us pre-Millennials, but with a little effort—and humility—you will have the silent business partner you never knew you needed. By embracing AI-powered tools and other technological advancements, “old dog” practice owners and managers can drive efficiency, profitability, and success, while creating a healthier, happier practice culture. That’s some trick!
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